I cannot let my weekend experience with Alex Bessette, Owen, Jason, and Team go without huge call outs and compliments !
I have never been through any need of restoration in the past, and knowing that Cedar Rapids was sent into shock over the events of the Derecho on August 10,2020, I had no idea what to expect. Alex and his Team created a seamless process! The customer service that Alex and Team exhibit is exemplary. Adjectives to best describe my experience: Compassionate, great listeners, excellent follow up skills, empathy, respect, polite, and very, very hard workers. Also, regardless of their assigned project, I felt they genuinely care about the entire community.
I understand that home owner emotions during these times fall at all levels and the reception that Alex and his Team may not always be positive. (Especially in this neighborhood) It is important to myself and my family to acknowledge that we really appreciate your service.
ry good service!
Kathy H. (9/21/2020)